Returns & Refunds
You may request a return or refund within 14 days of receiving your order. To be eligible, the item must be unused, unworn, and returned in its original condition and packaging.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number and photos of the item. We will review the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene reasons, earrings that have been worn or opened may not be eligible for return. Personalized or custom-made products are also non-returnable unless they arrive damaged or defective.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.
Shipping Costs
Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect. Customers may be responsible for return shipping costs for returns that are not due to an error on our part.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed or shipped.
Contact Us
If you have any questions about a return or refund, please contact us through our Contact Us page and include your order number.